Terms & Conditions
All terms are either per week (Friday to Friday*) or per short break (start day as specified) for the accommodation as equipped and described. The usual check-in time is 4pm (subject to unavoidable delays). The check-out time (usually 10am) You are obliged to leave everything in a clean and tidy condition and you are responsible for any damage done or loss sustained during your stay. Prices include VAT (where applicable) at the rates applicable at the time of printing and are subject to change if the rates or application of the tax changes. In the event of a change in the rate of VAT during the course of the year, your holiday will on behalf of the Owner be invoiced at the new amount of VAT unless you have already taken your holiday or paid the balance in full prior to the date of the change.
For 3 or 4 night breaks that cover two price periods, the price of the week in which the greater number of nights are taken applies.
We reserve the right to alter prices in our brochure or on the website, which may go up or down. We will advise you of the current price at the time of booking. The terms and conditions for bookings may change from time to time. Please check at the time of booking.
All offers and bookings are subject to availability. Any payments for your holiday you make to a travel agent authorised by us will be held by the agent on our behalf until they are paid to us for onward transmission to the Owner or refunded to you. A binding contract comes into existence between you and the Owner once we have received your deposit and we have issued a hire invoice and booking acceptance by e-mail, fax or post on behalf of your Owner.
You must check your hire invoice and booking acceptance as well as all other documents we send you carefully as soon as you receive them. If any information appearing on any document appears to be inaccurate in any way, you must let us know straight away. We regret we cannot accept any liability to make changes if we are not notified of any inaccuracy in any document within 10 days of our sending it out.
The contract shall be between you and your accommodation or other services Owner and be subject to English Law and the nonexclusive jurisdiction of the Courts of England and Wales.
When you book you must pay the applicable deposit requested.*
Your balance is due and payable by the date printed on your Hire Invoice (8 weeks before your holiday start date). For bookings made within 8 weeks of your holiday start date you pay the full amount when you make your booking. If the deposit and/or balance is not paid on time, we may cancel your booking. Payments made by credit card are currently subject to a charge of 1.8%. At present, there is no charge for debit cards.
*Please note Stables House and Riverside House require a 25% deposit upon booking.
Telephone us immediately if you have to cancel and on the same day send us written confirmation quoting your booking reference or see your travel agent. Your cancellation is effective from the date we receive your written confirmation from you or your travel agent, which will be acknowledged. Any holiday cancelled within 8 weeks of arrival due date will not be refunded. In the event you purchased the cancellation scheme, this entitles you to cancel your holiday up to 48 hours of your arrival time with a refund less an administration charge of £40.00.
*If you book under a low deposit promotional offer, you will be responsible for payment of *If you book under a low deposit promotional offer, you will be responsible for payment of the difference between the amount paid and the standard deposit (see clause 4). If you have purchased our personal travel insurance and only paid your deposit at the time of cancelling, the amount retained is the full deposit. +Please note: The cancellation charge applicable will be equal to the loss of deposit or the percentages shown, whichever is higher. If you are due a refund as a result of a cancellation, this will be paid within 30 days of receipt of your written confirmation of the cancellation.
You may bring your dog with you. Each dog is £50.00 per pet, per week. You must tell us that you are bringing a pet when you make your booking. You must bring your pet basket with you and ensure that your pet(s) does not lie on the bedding or chairs under any circumstances. Pets must not be left unattended in accommodation or elsewhere, and must be exercised on a lead and in the charge of an adult. Animals other than dogs can only be accepted with specific permission from the Holiday Park. In the interest of visitors’ safety, and following government legislation, we are sorry we are unable to accept the following types of dog: American Pit Bull Terrier, Japanese Tosa, Fila Brasileiro and Dogo Argentino even where these types of dog are muzzled as required by government legislation.